Policies and Common Regulations

1. Buying directly at the representative office at the address

- Hanoi: 352 Giai Phong - Phuong Liet Ward - Thanh Xuan District - Hanoi City 

- HCM City: 3rd Floor - Room 30 - 290 An Duong Vuong in HCMC.

2. Calling orders on the phone or through the fanpage, the company will deliver to the address requested by the customers.

SALES POLICY

The price listed on the website of the products excludes VAT.

Delivery and transportation policy:

A Chau Medical Co., Ltd. applies free ship on national customers. We uses Viettel express service, however, we requires 
customers to pay in advance or can apply the form of Cash on Delivery (COD) of Viettel on each case.

Estimated delivery time:

For Hanoi area: delivery time is within 24h

For city row (except Hanoi): delivery time is within 48h

For province row: delivery time is 3-5 days (except Saturday and Sunday)

yhocachau.com commits to protecting the privacy of customers’ information. Customers are pleased kindly to read the 
"Confidential Policy" below to be more aware of the commitments we make:

• Collection of personal information:

The information collected through the website yhocachau.com will help us:

Support customers when buying products

Answer customer inquiries

Provides the latest information on website

Evaluate and collect customers’ feedback when using services to improve the quality

• Use of personal information:

A Chau Medical Ltd.Co. collects and uses personal information for the appropriate purposes and fully compliance with the 
terms of this "Confidential Policy". If it’s necessary, we properly use this information to contact customers directly in the forms 
of: offering letters, orders, acknowledgement letters, technical and security information, Latest product information and 
policy, available incentive programs.

• Share personal information:

Except the above cases of using personal information, we undertake not to disclose your personal information to any 
third party. We only share customer information with a unique third party as the carrier performing delivering 
the order to the customer.

We may disclose or provide your personal information in the following circumstances: (a) upon request of a 
legal entity,
(b) in the event that we believe that will help us protect our legitimate rights against the law, (c) the urgent and necessary 
situations to protect the personal safety of yhocachau.com members.

• Retrieve personal information:

At any time you can access and adjust your personal information at the link we provide.

• Personal Information Privacy:

When you submit your information to us, you agreed to the provisions abovementioned, yhocachau.com is committed 
to protecting your privacy in all possible ways.

However, due to technical limitations, no data is transmitted over the internet, which can be secured 100%. Therefore, we 
cannot make a firm commitment that your information provided to us will be kept secure totally and be responsible 
for illegal accesses in the event of that customers share information to anyone else by themselves. If you disagree 
with the terms described above, we advise you not to disclose your personal information to us.

• Policy changes:

We may change the policies on this site without pre-notice due to the needs of yhocachau.com as well as the demands and 
feedback from customers.